Wholesale and Customized Orders

We are delighted to offer customized and wholesale orders for our candles and homeware with a minimum order quantity of 50 items. Please review our policy below for a seamless ordering experience:

How to Place an Order

  1. Contact Us
    • Reach out via email (sara@plushcreations.ae) or whatsapp (Please include your name, business name (if applicable), and contact details.
  2. Provide Order Details
    • Specify the products, quantity (minimum 50 items), desired customization options (e.g., container style, fragrances, labeling, packaging), and delivery location.
  3. Quotation and Agreement
    • We will provide a detailed quotation and estimated timeline.
    • Once approved, we’ll issue an invoice for the deposit.
  4. Confirm Your Order
    • Pay the required 50% deposit to confirm your order and initiate production.
  5. Final Payment and Delivery
    • Settle the remaining balance upon order completion. We will then ship your items or arrange for pickup as per your preference.

Deposit and Payment

  • A 50% deposit is required at the time of placing your order. This deposit confirms your order and allows us to begin the production process.
  • The remaining balance must be paid prior to dispatch.

Production and Delivery Time

  • Custom orders typically require 1-3 weeks for production, depending on the order size and design requirements.
  • Delivery timelines will be discussed and confirmed at the time of order placement.
  • Customized orders need anywhere between 1-3 weeks, so if you have a specific delivery date, please make sure you place your order with us 3 weeks in advance.

Returns and Cancellations

  • Custom and wholesale orders are non-refundable due to their personalized nature.
  • Changes or cancellations must be made within 24 hours of order confirmation. After this period, the deposit is non-refundable.
  • In the unlikely event of defective or damaged goods, please notify us within 5 days of delivery, and we will arrange for a replacement or credit.

Customization Details

  • Customization options include container style, fragrance selection, labeling, and packaging. Details will be finalized during consultation.

Shipping

  • Shipping costs will be calculated based on order size and destination and included in the final invoice.

For inquiries or to place a custom or wholesale order, please contact us at sara@plushcreations.ae . We look forward to creating something special just for you!